Support
Its a Trash - Photo Cleanup App
Need help? We've got you covered. Below you'll find answers to common questions and ways to reach us.
Frequently Asked Questions
How do I delete photos?
Simply swipe left on any photo to mark it for deletion. Swipe right to keep it. Once you've reviewed your photos, confirm the deletion and they'll be moved to your device's trash.
Are my photos uploaded anywhere?
Absolutely not. All photo processing happens locally on your device. We never upload, store, or even see your photos. Your privacy is sacred to us.
Can I recover deleted photos?
Yes! Deleted photos go to your device's trash/recently deleted folder, where they stay for 30 days before permanent deletion. Check your device's Photos app to recover them.
What's the daily deletion limit?
Free users can delete up to 50 photos per day. The limit resets at midnight. Upgrade to Pro for unlimited deletions, or purchase deletion packs for extra capacity.
How do I restore my purchase?
Open the app, tap on the upgrade/paywall screen, and look for "Restore Purchases" at the bottom. Make sure you're signed in with the same Google/Apple account you used to purchase.
How do I cancel my subscription?
Subscriptions are managed through Google Play or the App Store:
- Android: Google Play Store → Menu → Subscriptions → Its a Trash → Cancel
- iOS: Settings → Your Name → Subscriptions → Its a Trash → Cancel
The app isn't showing all my photos
Make sure you've granted full photo library access. Go to your device settings → Apps → Its a Trash → Permissions → Photos and select "Allow all".
Still Need Help?
Can't find what you're looking for? Reach out directly and I'll get back to you as soon as possible.
Email: hello@cocuylabs.xyz
Report a Bug
Found something broken? Let us know! When reporting a bug, please include:
- Your device model and OS version
- App version (found in app settings)
- What you were doing when the bug occurred
- Screenshots if possible